Q: I have a pressing issue / question / etc! How do I get in touch with you?!
A: You can reach us re: website issues, item questions, order issues, etc. at firstname.lastname@example.org. For other matters such as press, advertising, etc please contact email@example.com. Please note that we answer emails during business hours only - 10 AM to 5 PM EST on weekdays.
Q: I live in ______________. Do you ship there? What's the deal? How much does it cost?
A: We ship nearly everywhere - but we do it from our US/INTL website at stayhomeclub.com. This website (stayhomeclub.ca) serves only our Canadian customers.
Q: Do you accept returns / exchanges?
A: Yes, with a few exceptions. Please read about it on our shipping and returns page.
Q: Do you offer local pickups within Montreal?
A: Yep! Please see our local pickups page for more information.
Q: I really wanted to buy ____________ but it's sold out! When will it be back in stock?
A: Usually when items sell out we aim to restock within a month. It can take a while because it involves ordering new blanks, fitting them into the schedule to get printed, etc. Every sold out variant has a "notify me when available" button - if you click that and enter your email address, you'll be automatically contacted as soon as the item is back in stock!
Q: I really wanted to buy ____________ but it's not even on the site anymore! Will it come back at all?
A: If something has disappeared from the site it's no longer being printed. We can't continue to bring out new items while keeping all the old ones or our small-ish storage space would become totally overwhelmed! The nature of screen printing is such that we can't produce one-off items for you, so emailing to ask whether we can will prove to be futile. Very sorry about that!
Q: Where are your garments made?
A: We use a variety of manufacturers for our apparel items, with an eye toward quality, ethical manufacturing practices and affordability for our customers. The majority of our blank garments are custom manufactured for us in the USA & Canada, however you'll also see some apparel items marked "imported" - when we fall in love with the fit, feel, colour etc. of a garment made by an overseas manufacturer, we make sure they're being produced in WRAP certified facilities.
Q: How do you print your products?
A: We work with a local print shop who help us out with screen printing. Usually the shirts are printed with long lasting plastisol ink.
Q: I ordered from you like a freakin' month ago and it hasn't shipped yet. What do I do?
A: For any customer service concerns, please contact us at firstname.lastname@example.org - We'll do our very best to resolve the issue quickly!
Q: You shipped my item but the tracking has stalled / is giving false information / my parcel is late / etc. What do I do?
A: Items that have been shipped with tracking become the responsibility of Canada Post. Please contact their customer service first. They will have a much better idea of how to solve your issues than we will, sitting here, looking at the same tracking info as you! If they point you in our direction, by all means get in touch and we will do our best to duke it out with them ;)
Q: Do you charge taxes on your products?
A: Alas and alack, we must charge GST & QST within Quebec as well as federal tax (or HST in applicable provinces) in the rest of Canada. Sorry Canadian pals! Them's the breaks.
Q: Are your products available for wholesale?
A: Yep! If you have a shop and you're interested in carrying our products please apply here.
Q: I'm an artist / illustrator - can I work with you?
A: We aren't currently looking for new artists, but if you think you're a great fit you can email us at email@example.com with the title "ARTIST SUBMISSION" and include a link to somewhere we can see your work. We're so sorry that we can't answer every submission personally, but if we're interested we will get in touch!