Shipping & Returns
This website serves Canadian customers only. For US & International orders please visit stayhomeclub.com
For your convenience, there's a shipping calculator located at the bottom of the shopping cart page. After you've added items to your cart it will tell you how much it will cost for us to ship them to you.
Orders containing only small, low value items can be sent via Canada Post letter mail. This usually includes orders that consist of patches and pins. Letter mail does not include tracking. All other parcels are sent via Canada Post Expedited Post or Xpresspost every TUESDAY and FRIDAY. Expedited & Xpresspost parcels DO include tracking.
RETURNS & EXCHANGES
RETURNS & EXCHANGES
We accept returns on full-priced APPAREL items within 40 days of ship date (for untracked orders) or 30 days of the date tracking indicates delivery. Except for in special cases (defective merchandise, etc), the customer will be expected to pay the return shipping cost. IF WE MADE A MISTAKE WITH YOUR ORDER OR YOUR ITEM WAS DEFECTIVE PLEASE CONTACT SUPPORT@STAYHOMECLUB.COM instead of using this form.
Customers returning items have the choice to accept a refund for the value of the original item (MINUS the original shipping cost) or to receive store credit for the value of the original item PLUS the original shipping cost. If you wish to exchange an item, upon returning the item you will receive a gift card code for the value of the original item plus shipping back out to you. You are then free to place a new order for the size/style you'd prefer using that code.
Note that we offer this service on apparel items because we understand that it's hard to be sure of fit when purchasing online. All other items (accessories, jewellery, stationery, etc) are non-refundable.
In order to submit your non-defective return request please fill in the following form - do NOT email us directly. We will send instructions within 48 business hours of receipt. Thank you!